Frequently Asked Questions

No matter what your question is about mstr skin, the team at MSTR is always on hand to provide prompt and accurate answers. Email us at support@mstrskin.com anytime.

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Is it safe for sensitive skin?

This formula is safe for individuals with sensitive skin, as it has been carefully crafted using only non-toxic ingredients that are gentle and non-irritating. We always recommend performing a patch test on your hand first. If you experience any allergic reactions, please discontinue use immediately.

Shipping & Order

How much is shipping rates?

Canada: $10 USD
United States: $10 USD
International : Please proceed to checkout, where the price \will be based on your location.

How long will it take for my order to reach me?

Upon placing your order, kindly allow us 1-3 business days to process it before shipping. All items are shipped from our Canadian Warehouse.

We are committed to delivering your order within the shipping time frames outlined below:

North American

Transit Time : 2-5 Business days

International

Transit Time : 7-14 days

How can I check the status of my order?

Once your order has been shipped, we will send you a confirmation email with a tracking link so that you can easily track your package. We strive to process and ship orders within 1-3 business days. Depending on the shipping method you have chosen and your destination, your order should arrive within 3-6 days for North American orders, and 10-15 days for International orders.

Can an order be canceled or changed?

Change an order: After placing an order, changes can only be made until the order has been picked by our fulfillment team and a tracking number has been generated. Please note that a shipping confirmation email will be sent once the order has been processed, which is different from the order confirmation email. Once the shipping confirmation email has been sent, it is no longer possible to make changes to the order.

Cancel an order: Once an order is shipped, it cannot be canceled. However, if you are not satisfied with the products you receive, you may return them in their original, resalable condition to be eligible for a full refund.

How can I receive free shipping?

If you spend more than $75USD you will automatically get free shipping upon checkout.