We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return and refund, first ensure that your order meets the necessary criteria: the items must be 1) unopened & unused & in good condition 2) delivered within the past 30 days.

Next, select a shipping carrier and cover the cost of return shipping, as we do not cover the cost of return shipping.

The return address is:

MSTR SKIN Returns

300 Coxwell Ave, Toronto, ON M4L 3B6

Note that you may be eligible for a 50% refund on orders marked as "refused" or "returned to sender," and we do not accept in-person returns.

Once your return is received and verified, we will process your refund, which may take 5-10 business days to appear in your original payment method.

A refund request can be submitted within 30 Days after the purchase is made.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

If your order totals to $75 or more and is being shipped within the Canada or United States, you will be eligible for free standard shipping. Additionally, during checkout, you have the option to select expedited shipping alternatives if you prefer.