Shipping
Where do you ship from?
MSTR Skin products are shipped from our Canadian or USA Fulfilment centre.
What is the estimated delivery time and shipping fees for my order?Upon placing your order, kindly allow us 1-3 business days to process it before shipping. We are committed to delivering your order within the shipping time frames outlined below:
USA : USPS First Class Mail Tracked
Delivered In : 2-4 Business Days
Price: $8.00USD
Canada : Stallion Economy Standard Tracked
Delivered In : 2-4 Business Days
Price: $8.00USD
United Kingdom : Post NL International Packet Tracked
Delivered In : 3-6 Business Days
Price: $9.00USD
Note: Free Shipping Over $30USD ( Applicable To USA, Canada, & UK )
France : Post NL International Packet Tracked
Delivered In : 8-12 Business Days
Price: $10.00USD
Australia : Post NL International Packet Tracked
Delivered In : 6-9 Business Days
Price: $11.00USD
Switzerland : Post NL International Packet Tracked
Delivered In : 8-12 Business Days
Price: $10.00USD
Italy: Post NL International Packet Tracked
Delivered In : 11-15 Business Days
Price: $10.00USD
Germany: Post NL International Packet Tracked
Delivered In : 8-12 Business Days
Price: $10.00USD
Mexico: Post NL International Packet Untracked
Delivered In : 4-21 Business Days
Price: $10.00USD
Spain: Post NL International Packet Tracked
Delivered In : 11-15 Business Days
Price: $10.00USD
Colombia: Post NL International Packet Untracked
Delivered In : 4-21 Business Days
Price: $10.00USD
Costa Rica: APC Priority Worldwide Untracked
Delivered In : 4-21 Business Days
Price: $10.00USD
Japan: APC Priority Worldwide Tracked
Delivered In : 8-12 Business Days
Price: $10.00USD
Portugal: Post NL International Packet Tracked
Delivered In : 18-22 Business Days
Price: $10.00USD
United Arab : Post NL International Packet Tracked
Delivered In : 9-16 Business Days
Price: $11.00USD
Russia : Post NL International Packet Tracked
Delivered In : 9-16 Business Days
Price: $10.00USD
Vietnam : Post NL International Packet Untracked
Delivered In : 4-21 Business Days
Price: $10.00USD
South Africa: APC Priority Worldwide Untracked
Delivered In : 4-21 Business Days
Price: $10.00USD
All Other International : 4-21 Business Days - $14.00USD
Do you ship internationally?
Yes, international customers can shop from our website. Please note that shipping rates, duties, and/or customs fees vary based on your location.
How can I check the status of my order?
After shipping your order, we'll promptly send you a confirmation email containing a tracking link for convenient package tracking. Our aim is to process and dispatch orders within 1-3 business days.
Potential taxes & customs fees
For international orders outside of USA & Canada, the recipient's country may impose customs fees, import taxes, and handling charges. Although not all shipments are subject to these charges, customs may randomly inspect parcels, leading to additional fees. MSTR Skin cannot be held responsible for any fees incurred as a result of the destination country's import policies. In the event that you are required to pay additional fees, please contact your local customs office for guidance and support.
What if I refuse delivery of an international order?
In the event that a customer refuses to accept a package, they will be held accountable for all initial shipping charges incurred, along with any duties, customs fees, taxes, or additional expenses related to the shipment.
Can an order be canceled or changed?
Order Changes: Changes to orders can only be made until our fulfillment team has picked the order and generated a tracking number. A shipping confirmation email will be sent once the order is processed, and changes cannot be made after this point.
Order Cancellation: Unfortunately, orders cannot be canceled after they have been shipped. However, if you're not satisfied with your purchase, you can return the products in their original, resalable condition for a full refund.
Received an unwanted order?
Unintentional orders may be the result of an active subscription. To cancel your subscription, log in to your account and make changes such as skipping a delivery, altering the frequency, changing the next delivery date, or deactivating the subscription entirely. Don't have an account? No problem! Contact us at support@mstrskin.com.
Why hasn't my order shipped yet?
Please allow 1-3 business days for order processing before shipping. Out-of-stock products may cause delays, resulting in longer processing times. We'll ship in-stock products and refund out-of-stock products, or notify you when they become available. If you've received a shipping confirmation but not your package, there may be tracking issues. Rest assured, your order is shipped and on its way. Contact us at support@mstrskin.com with any concerns.